Terms & Conditions

Order Cancellation Policy

You may cancel your order within 12 hours of it being placed. Orders that contain only Japanese language products can be cancelled with no restocking fee. If your order contains any other items, there will be a 10% restocking fee if the order is cancelled outside of 12 hours. We apologize for any inconvenience this may cause. *Pre-order figures cannot be cancelled once the pre-order deadline has passed. If you would like to cancel before the pre-order deadline, there is no cancellation fee.

Returns Policy - Japanese language material

You may return new, unopened items sold and fulfilled by whiterabbitpress.com and the OMG Japan within 30 days of delivery for a full refund. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. We'll also pay the return shipping costs if the return is a result of our error.

Return Policy - Magazines, Novels and Manga

We do not accept any returns for books, magazines, or any other printed matter. We will ship books and mangas exactly the way we received them from the publisher.

We cannot accept return for any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap).

Shipping and handling charges for returning items shipped by a seller are borne by the buyer. All items must be returned to us with a trackable shipping service. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Returns without the original packaging and documentation will be rejected. Before shipping a return, photograph the item for your records. Any item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the rejection of the return or repair request.

Return Policy - Other Items

You may return any unopened item in its original condition as long as you email us within 30 days from receiving the package.

The return postage is not refunded. 10% restocking fee will be deducted.

Partial Refunds may be issued for the following items:

*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: 50% of item's price.

*Food items generally are not eligible for refunds- please see product page for more detail

For Clothing

You may return unworn and unwashed apparel.

Items with tags removed, items that are worn, and single items sold as a part of a set cannot be returned

Defective Items

In case there is a manufacturer's defect, contact us immediately, within 14 days. We will send a replacement upon receiving the product back, if the product is still available. If the item is no longer obtainable, we will process a full refund.The return postage will be credited to your customer account in shopper points upon receiving the item back.

Return Procedures

Before sending your return contact us at help@omgjapan.com to receive an RMA number.

Refunds and replacements are not accepted if a product is returned to us without prior notice.

You must send out the product within two weeks from emailing us about the return.

Please provide us with a photo of the damage and also the box we used to send.

Also remember to register your package as we will not be able to process a refund if it is lost on the way to our office.

Electronic Product Warranties
Most products are covered by a one year warranty from their respective manufacturers in Japan. OMG Japan acts only as a conduit to the manufacturer and handles the communication and forwarding of the defective product; in any of, but not limited to, the following events, manufacturers will not repair electronics free of charge: physical damage, dropping, spillage, electric shock, etc. The manufacturer will act at his own discretion in these matters and White Rabbit is not responsible for their decisions. The manufacturer is the final arbiter of all disputes and will charge for all repairs if they deem that any event that voided the warranty had occurred. That said, many of the electronics manufacturers that we deal with are among the world's largest companies and highly dedicated to providing great service.

Shipping and handling charges for returning items shipped by a seller are borne by the buyer. All items must be returned to us with a trackable shipping service. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Returns without the original packaging and documentation will be rejected. Before shipping a return, photograph the item for your records. Any item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the rejection of the return or repair request.

About Us
In accordance with the Act on Specified Commercial Transactions:
Company: White Rabbit Ventures
President: Thomas Maxwell Hodges
6-2-7 Nishigotanda Westside Gotanda Building B1 Shinagawa-ku, Tokyo 141-0031
〒141-0031 東京都, 品川区西五反田 6-2-7 ウエストサイド五反田ビルB1 
TEL (+81) 03-6450-7129

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